Privacy Policy

Last Updated: 24 March 2026

Introduction

We’ve made some changes to our privacy policy to align with updated UK data protection law.
Our priority is to keep your data confidential and secure. These changes do not alter the way we use or protect
your personal information, but they make it easier for you to understand how your data is handled.

This policy applies to all current and past patients, and to anyone who interacts with us, including:

  • Calling our administration team
  • Ordering products
  • Taking part in surveys or clinical trials
  • Paying for services on behalf of someone else

If you provide information about someone else, this policy still applies. We may ask you to confirm you have their permission.

Who We Are

Farjo Hair Institute is the trading name for Advanced Hair Technology Ltd, which provides medical and surgical services
regulated by the Care Quality Commission. Other companies within our group include Advanced Aesthetics Technology Ltd,
Farjo Hair Limited, and Advanced Hair Transplants LLP.

Company Details

  • ADVANCED HAIR TECHNOLOGY LIMITED is registered with Companies House at 70 Quay Street, Manchester, England, M3 3EJ in England & Wales. Company No. 02855274
  • FARJO HAIR LIMITED is registered with Companies House at 70 Quay Street, Manchester, England, M3 3EJ in England & Wales. Company Number 12202410

Sharing Your Information with Third‑Party Lenders

If you apply for finance, we may share personal information with approved third‑party lenders so they can assess eligibility,
process applications, and administer finance agreements. This may include identification, contact, and financial information.
These lenders act as independent data controllers and process your data in accordance with their own privacy policies.

Recognised Legitimate Interests (2026 Update)

Under the Data (Use and Access) Act 2025, we may rely on recognised legitimate interests as a lawful basis for
processing data without needing to conduct a separate balancing test. These interests include fraud prevention, internal
administration, and security-related processing.

Automated Decision‑Making (ADM)

We do not make medical, clinical, or eligibility decisions using automated systems alone. If our processes change,
we will always ensure you can request human intervention, challenge a decision, or express your views.

Children’s Data

We do not knowingly collect personal information relating to individuals under 18. If a minor contacts us,
parent or guardian involvement is required.

International Transfers (2026 Update)

If personal data is transferred outside the UK, we apply the updated DUAA “data protection test” to ensure recipients provide
adequate safeguards before any transfer is made.

Cookies & Tracking (2026 Update)

Our website uses essential and optional cookies. You may manage your preferences at any time.
UK enforcement for PECR breaches has increased, so we regularly review and update cookie compliance measures.

Your Rights & Access to Your Information (SARs)

You have the right to access the personal information we hold about you.
We will respond to verified requests without undue delay.
We may refuse or charge a reasonable fee only when a request is manifestly unfounded or excessive.

Complaints (2026 DUAA Requirement)

You can raise concerns about how your data is used by contacting us using the details below.
If you remain dissatisfied, you may escalate your complaint to the Information Commissioner’s Office (ICO).

What Information We Collect

The information we collect depends on how you interact with us. This may include:

Non‑Medical Use

  • Name, contact details, email or postal address
  • Payment and billing details
  • Communications (emails, phone calls, webchats)

Medical Services

  • Personal and demographic details
  • Medical information relevant to treatment
  • GP details
  • Treatment history
  • CCTV footage when visiting our clinics

Sharing Your Information

Within Our Organisation

We may share your information within the Advanced Hair Technology Group.
All companies follow the same strict internal safeguards.

With External Providers

We work with pharmacists, IT providers, payment processors, medical specialists, and other service partners.
We retain responsibility for protecting your data and ensure all partners follow strict security measures.

Legal Obligations

We may share data with authorities where required by law.

How We Protect Your Information

We use strict technical and organisational controls, including identity checks, encryption, and policy‑based access controls.

How Long We Keep Your Data

Medical records are retained for 10 years from the last contact date.
Other information is kept only as long as required for its intended purpose or by law.

How to Contact Us

Farjo Hair Institute
70 Quay Street
Manchester
M3 3EJ

Email: [email protected]
Tel: 0333 3704 004

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